General terms & conditions

Note: Please make sure to add your phone number while processing your order. 

 

Payments are accepted through Paypal and IDEAL.

All prices include 21% tax (deducted from orders placed outside the EU), please contact info@nbharnhem.com to receive VAT deduction.

 

Delivery 

Shipping costs are not included in the price.

All items are sent the same day as ordered (excluding orders placed after 17.00 or placed within the weekend).

Please make sure to add your phone number in the shipping information form when paying via Paypal as that is required for safe shipping.

 

Shipping outside the EU

Customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges, as customs policies and import duties vary from country to country.

For orders returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.

Please do not ask to mark your parcel as “gift” or declare a lower value.

Please note that International shipments can occasionally take longer than expected as goods can be held up in customs or there can be delays during the handover from one country to another.

 

Returns 

Order inside EU

Return in not included the price while exchange (Size, Color or Style) is included in the price, please contact us via e-mail at info@nbharnhem.com before arranging the shipping, we will assist you booking DHL pick-up at your requested address.

We will happily issue a replacement or refund assuming that the items are returned within 10 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.

Make sure that your return is well packed. If returned an item from outside Italy, please mark the package ‘RETURNED GOODS’

We cannot take responsibility for items damaged or lost in the return transit. Please make sure all return packages are sent with a trackable, insured service.

 

Return Address:

Neighbourhood

Rijnstraat 14b

6811 EV  

Arnhem  

The Netherlands

 

 

 

Order outside EU

Return is not included the price. Customers should return items to us using their local postal service or a courier

Please mark the package ‘RETURNED GOODS’, to avoid any customs charges.

Please make sure all return packages are sent with a trackable, insured service.

Return Address:

Neighbourhood

Rijnstraat 14b

6811 EV  

Arnhem  

The Netherlands